"I came here to look for fittings to connect my fridge water line. It was a cheap project but they still took care of me well. I got all my questions answered and they took the time to make sure I got exactly what I needed for the job. They wouldn't let me go until they made sure I knew how to use the tools and fittings I bought correctly."
"Excellent customer service, great staff. Has a friendly, neighborhood vibe to the store. Usually has everything I need and if not, they try to make it happen. So nice not to have to go to Home Depot sometimes."
"These guys go above and beyond. Always helpful staff that directs me exactly to what I am looking for. I recently had my car battery die when I was at an adjacent business, and the staff was eager to help out and give me a boost. Big thumbs up for Ace Los Gatos!!!"
"Great experience! Attentive, friendly service. Got exactly what I wanted. I came in looking for 100% lye for a soap-making project, and I was quickly welcomed and directed to its location."
"Wow the customer service was amazing. I came in looking for a binding post. It is a rare piece, anyways Collin seen me looking and came to assist. He was able to find all my other nut/bolt items except the specific size binding post. He asked me to leave my contact info. He called within a few hours after searching their catalog and speaking with other staff. Unfortunately ace does not carry this item. He went above and beyond and gave me the info for another place that would probably carry it. THANK YOU COLLIN! You have superb customer service."